Refund Policy
Last Updated: December 29, 2023Refund Policy of HumanDesign.ai
Thank you for choosing our services at HumanDesign.ai. We are committed to providing a fulfilling and satisfactory experience. However, we understand that sometimes issues may arise. If you find our services have not met your expectations, or if you encounter any problems, we are here to support you towards a resolution. Please review our Refund Policy below for more details.
Important Notice on Memberships and Tokens
At HumanDesign.ai, memberships and the associated tokens are non-refundable. This is due to the consumable nature of the tokens, which are considered used once acquired and integrated into our platform. You are more than welcome to try the tool for free, please consider this policy carefully before making your membership purchase.
Refund Eligibility Criteria
For concerns or discrepancies, please submit a refund request to [email protected]. We will review requests made within 3 days of the initial purchase, provided they meet the criteria outlined below:
- Product or Service Issues: If our service fails to function as advertised, causing significant inconvenience. Refunds will only be considered if our attempt to rectify the issue fails.
- Unutilised Tokens: Tokens not consumed due to technical issues will be considered for refunds (excluding membership fees).
- Unauthorised Charges: Refunds for charges made without the account holder’s consent may be considered. Proof of unauthorised transaction may be requested.
- Other Extenuating Circumstances: Cases not fitting the above categories will be reviewed individually.
Please note that changing your mind about a purchase does not entitle you to a refund.
Refund Process
After submitting a refund request, our team will assess your claim. Eligible refunds will be processed within 3-5 days of the review and may take up to 2 billing cycles to appear back on your card. You will be notified via email once the refund is processed.
In cases where the refund cannot be reverted to the initial payment method, HumanDesign.ai will offer equivalent credit or an alternative refund method.
EU/UK Consumer Rights for Digital Goods
For EU/UK-based users: You have the right to cancel your digital goods purchase within 14 days from the day of the agreement's conclusion, unless you have consented to start the delivery of digital content and acknowledged the loss of withdrawal rights. Please contact our customer support for further details or to exercise this right.
Requesting a Refund
To request a refund or for other assistance, please contact us at [email protected].
No Disparagement
You agree not to disparage HumanDesign.ai in any manner. This includes making any false or negative statements about our products, services, or personnel.
Release and No Admission of Liability
By accepting any refund, you release HumanDesign.ai and its affiliates from all claims and liabilities. Acceptance of a refund is not an admission of liability by HumanDesign.ai.
Questions
For questions about our Refund Policy, please contact us at [email protected].
Revision Date
This Refund Policy was last updated on 29th December 2023. It replaces any previous policy for users before this date.
Key Points
Paid memberships are non-refundable, please try the tool thoroughly before upgrading.
HumanDesign.ai offers a refund policy for unsatisfactory services or issues, with requests to be submitted to [email protected] within 3 days of initial purchase, subject to specific criteria.
Qualifying criteria for refunds include product or service issues, unutilised tokens, unauthorised charges, and other extenuating circumstances. Changing your mind about a purchase does not qualify for a refund.
EU/UK consumers have the right to cancel digital goods purchases within 14 days from the agreement's conclusion, unless consent was given for immediate digital content delivery.
The policy also includes a no disparagement clause, release of liability, no admission of liability, and encourages any questions to be directed to [email protected].